--- title: Timothy Pehrson, President and CEO of INTEGRIS Health on Leading the Improvement Charge description: Our guest is Timothy Pehrson the President and Chief Executive Officer of INTEGRIS Health, based in Oklahoma. He has been in that role, and at INTEGRIS, since 2018. He came to INTEGRIS from Intermountain Healthcare in Utah, where he had most recently served in a dual role as regional vice president/CEO for the North Region and vice president of continuous improvement for Intermountain Healthcare. image: https://www.valuecapturellc.com/hubfs/tim%20pehrson%20Habitual-Excellence-Episode-Cover-Image.jpeg --- # Timothy Pehrson, President and CEO of INTEGRIS Health on Leading the Improvement Charge July 26, 2021 Written by Mark Graban ## Listen: *Scroll down for a transcript, video, how to subscribe, and more* ## Notes: Welcome to Episode #47 of [Habitual Excellence](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by [Value Capture](https://valuecapturellc.com/). Our guest is [Timothy Pehrson](https://www.linkedin.com/in/timothy-pehrson-5682896/) the [President and Chief Executive Officer](https://integrisok.com/resources/news/2018/new-ceo) of INTEGRIS Health, based in Oklahoma. He has been in that role, and at INTEGRIS, since 2018. He came to INTEGRIS from Intermountain Healthcare in Utah, where he had most recently served in a dual role as regional vice president/CEO for the North Region and vice president of continuous improvement for Intermountain Healthcare. In today's episode, host [Mark Graban](https://valuecapturellc.com/staff/mark-graban/) asks him about these questions and topics: - Tell us a bit about your professional background… and how did you first get introduced to continuous improvement? What role did the manufacturer Autoliv play? - Why was the safety-first culture and focus that you saw there transferrable? - Why he couldn’t see safety winning/losing in real time why how they started to lower OSHA recordables - Daily tiered escalation huddles - what things need to get escalated to the CEO? - injuries and serious safety events - Focusing on safety, quality, experience, affordability, engaged caregivers, access - How do you find the balance between escalation and empowerment?? - How is Daily Improvement as part of their operating model? How do you measure success? Participation and impact? - What is the Integris Health Way? - Why can’t you delegate this to the VP of CI - What did you learn from your dual roles at Intermountain Healthcare, as a regional CEO and a system-wide CI leader? - Supporting this vs leading the charge ## Watch the Episode: --- ## Quotes: !["Culture is intentional and continuous improvement is intentional. And what I say or what I don't say sets the tone
for that."](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/timothy-pehrson-habitual-excellence-quote-2-1024x858-1.jpg) !["I believe in trying to establish a zero harm culture and when I got to INTEGRIS Health, that was the first thing we worked on: safety."](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/timothy-pehrson-habitual-excellence-quote-3-1024x858-1.jpg) !["We've reduced serious safety events from the baseline by over 70%... Our caregiver injury rates (our OSHA recordable rates) are better by half." ](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/timothy-pehrson-habitual-excellence-quote-4-1024x858-1.jpg) --- ## Podcast Main Page: [Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/). --- ## Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast: [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1) --- --- ## Transcript   [Podcast](https://www.valuecapturellc.com/blog/tag/podcast), [CEO](https://www.valuecapturellc.com/blog/tag/ceo), [Safety](https://www.valuecapturellc.com/blog/tag/safety), [Patient Safety](https://www.valuecapturellc.com/blog/tag/patient-safety), [Leadership](https://www.valuecapturellc.com/blog/tag/leadership) ![Mark Graban](https://www.valuecapturellc.com/hubfs/Mark%20Graban%20Chair%20Lean%20Head%20Square%20600.jpg) #### Written by [ Mark Graban ](https://www.valuecapturellc.com/blog/author/mark-graban) Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/timothy-pehrson-president-and-ceo-of-integris-health-on-leading-the-improvement-charge) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/timothy-pehrson-president-and-ceo-of-integris-health-on-leading-the-improvement-charge) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/timothy-pehrson-president-and-ceo-of-integris-health-on-leading-the-improvement-charge) ### You may also like [Applying Lessons from Autoliv (Manufacturing) to Intermountain Healthcare: Scott Saxton ](https://www.valuecapturellc.com/blog/lessons-manufacturing-autoliv-intermountain-healthcare-scott-saxton-lean) ##### [Applying Lessons from Autoliv (Manufacturing) to Intermountain Healthcare: Scott Saxton](https://www.valuecapturellc.com/blog/lessons-manufacturing-autoliv-intermountain-healthcare-scott-saxton-lean) 2 November, 2021 [Read this article](https://www.valuecapturellc.com/blog/lessons-manufacturing-autoliv-intermountain-healthcare-scott-saxton-lean) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/lessons-manufacturing-autoliv-intermountain-healthcare-scott-saxton-lean) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/lessons-manufacturing-autoliv-intermountain-healthcare-scott-saxton-lean) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/lessons-manufacturing-autoliv-intermountain-healthcare-scott-saxton-lean) [Dr. Matt Pollard, Quality Improvement & Lean at Intermountain Healthcare ](https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) ##### [Dr. Matt Pollard, Quality Improvement & Lean at Intermountain Healthcare](https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) 23 March, 2021 [Read this article](https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) [Skip Steward on the Baptist Management System ](https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) ##### [Skip Steward on the Baptist Management System](https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) 6 April, 2021 [Read this article](https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mark Graban", "url" : "https://www.valuecapturellc.com/blog/author/mark-graban" }, "dateModified" : "2021-09-17T15:02:07.608Z", "datePublished" : "2021-07-27T03:30:27.000Z", "headline" : "Timothy Pehrson, President and CEO of INTEGRIS Health on Leading the Improvement Charge", "image" : [ "https://www.valuecapturellc.com/hubfs/tim%20pehrson%20Habitual-Excellence-Episode-Cover-Image.jpeg" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/timothy-pehrson-president-and-ceo-of-integris-health-on-leading-the-improvement-charge", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```