Geoff Webster will lead a break-out discussion, "Primary Care Redesign," at the Shingo Institute's "Assure Quality at the Source" virtual experience, February 18. Learn how a Sutter Medical Foundation primary care practice was able to stop passing defects and assure quality at the source, via developing eyes to see problems, establishing a help chain to support problem solving and real-time escalation, delivering patient care with one-piece flow, and developing a team leader. (You can learn more in our white paper, "Pursuing Habitual Excellence"). Please click here to go to the Shingo conference site to learn more and register.
Written by Value Capture
Value Capture supports chief executives who seek to transform the performance of their healthcare organization in safety, quality and profitability.