Geoff Webster will lead a break-out discussion, "Primary Care Redesign," at the Shingo Institute's "Assure Quality at the Source" virtual experience, February 18. Learn how a Sutter Medical Foundation primary care practice was able to stop passing defects and assure quality at the source, via developing eyes to see problems, establishing a help chain to support problem solving and real-time escalation, delivering patient care with one-piece flow, and developing a team leader. (You can learn more in our white paper, "Pursuing Habitual Excellence"). Please click here to go to the Shingo conference site to learn more and register.

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