--- title: Employees First, Customers Second, Shareholders Third. description: Justin McElhattan shares how Habitual Excellence in safety and leadership inspires change across industries, from industrial work to agriculture. image: https://www.valuecapturellc.com/hubfs/Justin%20McElhattan%20Podcast%20banner.png --- # Employees First, Customers Second, Shareholders Third. October 7, 2025 Written by Value Capture, LLC ## Listen: Welcome to Episode #96 of [**Habitual Excellence**](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by Value Capture. In this episode, Justin McElhattan leads with humility in such a deeply authentic way that it took us years to convince him to be a guest on this podcast.  We persevered because as the CEO and then Group President of Industrial Scientific, Justin brought to life the inspiring results and models to follow that Habitual Excellence leadership - rooted in safety - makes possible. And now he and his wife, a physician, are bringing the same inspiring leadership framework to a whole other sector – agriculture – determined to magnify our food system’s ability to nourish, connect and heal. At the same time, the family remains perhaps the most significant investor in the workplace safety movement in the country.  We grow and take on energy every time we talk with Justin, and are excited to bring this episode to you.  [Full (unedited) transcript can be accessed here.](https://www.valuecapturellc.com/hubfs/Justin%20McElhattan%20Podcast%2096%20Transcript.pdf) --- ## Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast. [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1) --- ## Quotes: ![Justin McElhattan Podcast Quote A](https://www.valuecapturellc.com/hs-fs/hubfs/Justin%20McElhattan%20Podcast%20Quote%20A.png?width=800&height=800&name=Justin%20McElhattan%20Podcast%20Quote%20A.png) ![Justin McElhattan Podcast Quote B](https://www.valuecapturellc.com/hs-fs/hubfs/Justin%20McElhattan%20Podcast%20Quote%20B.png?width=800&height=800&name=Justin%20McElhattan%20Podcast%20Quote%20B.png) ![Justin McElhattan Podcast Quote C (1)](https://www.valuecapturellc.com/hs-fs/hubfs/Justin%20McElhattan%20Podcast%20Quote%20C%20(1).png?width=800&height=800&name=Justin%20McElhattan%20Podcast%20Quote%20C%20(1).png)![Justin McElhattan Podcast Quote D](https://www.valuecapturellc.com/hs-fs/hubfs/Justin%20McElhattan%20Podcast%20Quote%20D.png?width=800&height=800&name=Justin%20McElhattan%20Podcast%20Quote%20D.png) [Podcast](https://www.valuecapturellc.com/blog/tag/podcast), [Habitual Excellence](https://www.valuecapturellc.com/blog/tag/habitual-excellence), [Healthcare](https://www.valuecapturellc.com/blog/tag/healthcare), [Employee Safety](https://www.valuecapturellc.com/blog/tag/employee-safety), [Leadership Framework](https://www.valuecapturellc.com/blog/tag/leadership-framework) ![Value Capture, LLC](https://www.valuecapturellc.com/hubfs/Value%20Capture%20VC%20Logos/Value%20Capture%20Square%20Logo%20512.jpg) #### Written by [ Value Capture, LLC ](https://www.valuecapturellc.com/blog/author/value-capture-llc-1) We are consultants who act as trusted advisors that guide health systems determined to produce perfect health with zero harm, wait, or waste — for patients, teams, and communities. We work with organizations by solving their biggest problem and doing it in a sustainable way, with “no tradeoffs” leading to exceptional change in organizations and the knowledge to continue to improve. ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/employees-first-customers-second-shareholders-third) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/employees-first-customers-second-shareholders-third) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/employees-first-customers-second-shareholders-third) ### You may also like [José Bustillo on Transferrable Principles from Lean Manufacturing ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-16-jose-bustillo-on-transferrable-principles-from-lean-manufacturing) ##### [José Bustillo on Transferrable Principles from Lean Manufacturing](https://www.valuecapturellc.com/blog/habitual-excellence-episode-16-jose-bustillo-on-transferrable-principles-from-lean-manufacturing) 24 August, 2020 Listen: Scroll down for a transcript, how to subscribe, and more [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-16-jose-bustillo-on-transferrable-principles-from-lean-manufacturing) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-16-jose-bustillo-on-transferrable-principles-from-lean-manufacturing) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-16-jose-bustillo-on-transferrable-principles-from-lean-manufacturing) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-16-jose-bustillo-on-transferrable-principles-from-lean-manufacturing) [Daily Management System 2.0 Brings Results at Lakeridge Health ](https://www.valuecapturellc.com/blog/daily-management-system-2.0-brings-results-at-lakeridge-health) ##### [Daily Management System 2.0 Brings Results at Lakeridge Health](https://www.valuecapturellc.com/blog/daily-management-system-2.0-brings-results-at-lakeridge-health) 16 September, 2025 [Read this article](https://www.valuecapturellc.com/blog/daily-management-system-2.0-brings-results-at-lakeridge-health) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/daily-management-system-2.0-brings-results-at-lakeridge-health) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/daily-management-system-2.0-brings-results-at-lakeridge-health) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/daily-management-system-2.0-brings-results-at-lakeridge-health) [Working to Leverage a Foundation of Clinical Integrity to Improve the Health of more than 40 Million Americans ](https://www.valuecapturellc.com/blog/working-to-leverage-a-foundation-of-clinical-integrity-to-improve-the-health-of-more-than-40-million-americans) ##### [Working to Leverage a Foundation of Clinical Integrity to Improve the Health of more than 40 Million Americans](https://www.valuecapturellc.com/blog/working-to-leverage-a-foundation-of-clinical-integrity-to-improve-the-health-of-more-than-40-million-americans) 8 July, 2025 [Read this article](https://www.valuecapturellc.com/blog/working-to-leverage-a-foundation-of-clinical-integrity-to-improve-the-health-of-more-than-40-million-americans) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/working-to-leverage-a-foundation-of-clinical-integrity-to-improve-the-health-of-more-than-40-million-americans) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/working-to-leverage-a-foundation-of-clinical-integrity-to-improve-the-health-of-more-than-40-million-americans) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/working-to-leverage-a-foundation-of-clinical-integrity-to-improve-the-health-of-more-than-40-million-americans) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Value Capture, LLC", "url" : "https://www.valuecapturellc.com/blog/author/value-capture-llc-1" }, "dateModified" : "2026-01-21T16:02:20.444Z", "datePublished" : "2025-10-07T14:52:36.000Z", "headline" : "Employees First, Customers Second, Shareholders Third.", "image" : [ "https://www.valuecapturellc.com/hubfs/Justin%20McElhattan%20Podcast%20banner.png" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/employees-first-customers-second-shareholders-third", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```