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Welcome to Episode #17 of Habitual Excellence, presented by Value Capture.
Our guest today is Ken Snyder, the executive director of the Shingo Institute.
Today, host Mark Graban asks Ken about topics including what habitual excellence means to him and why a principles-based approach is important. See more about the Shingo Principles.
Ken shares important details about the Shingo Model and why Shingo's drive for perfection, related to quality and safety -- driving for zero -- is such an important component to habitual excellence. We also discuss ideas about safely opening classrooms and a campus (Ken and the Shingo Institute are based out of Utah State University), but please keep in mind that this discussion was recorded in May 2020.
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Written by Mark Graban
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."
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