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Welcome to Episode #17 of Habitual Excellence, presented by Value Capture.
Ken shares important details about the Shingo Model and why Shingo's drive for perfection, related to quality and safety -- driving for zero -- is such an important component to habitual excellence. We also discuss ideas about safely opening classrooms and a campus (Ken and the Shingo Institute are based out of Utah State University), but please keep in mind that this discussion was recorded in May 2020.
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Written by Mark Graban
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare.