--- title: Dr. Lisa Yerian on Patients First at Cleveland Clinic description: Today's guest is Lisa Yerian, MD — the Chief Improvement Officer at Cleveland Clinic. Host Mark Graban and Lisa discuss the long-standing “patients first” mindset and why it doesn't mean “patients only.” Cleveland Clinic is also focusing on becoming the best place to work, in addition to becoming the best place to receive care. image: https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Lisa-Yerian-Podcast-Habitual-Excellence-2.png --- # Dr. Lisa Yerian on Patients First at Cleveland Clinic June 22, 2020 Written by Mark Graban ## Listen: *Scroll down for a transcript, how to subscribe, and more* ## Episode Synopsis: Welcome to Episode #7 of [**Habitual Excellence**](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by Value Capture. Today's guest is [**Lisa Yerian, MD**](https://www.linkedin.com/in/lisa-yerian-a087b0a4/) — the Chief Improvement Officer at Cleveland Clinic. Host Mark Graban and Lisa discuss the long-standing “patients first” mindset and why it doesn't mean “patients only.” Cleveland Clinic is also focusing on becoming the best place to work, in addition to becoming the best place to receive care. Lisa also talks about their “tiered daily huddles” and how those begin with a focus on quality and safety. How does “patients first” connect with the idea of “habitual excellence” and other work they are doing with Lean and continuous improvement?  To [**learn more about the Cleveland Clinic Improvement Model, visit their website**](http://www.clevelandclinic.org/improve) or email [**improve@ccf.org**](mailto:improve@ccf.org). **[Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/).** ## Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast. [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1) [Podcast](https://www.valuecapturellc.com/blog/tag/podcast), [Continuous Improvement](https://www.valuecapturellc.com/blog/tag/continuous-improvement), [Cleveland Clinic](https://www.valuecapturellc.com/blog/tag/cleveland-clinic), [Patient Focus](https://www.valuecapturellc.com/blog/tag/patient-focus) ![Mark Graban](https://www.valuecapturellc.com/hubfs/Mark%20Graban%20Chair%20Lean%20Head%20Square%20600.jpg) #### Written by [ Mark Graban ](https://www.valuecapturellc.com/blog/author/mark-graban) Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-7-dr-lisa-yerian-on-patients-first-at-cleveland-clinic) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-7-dr-lisa-yerian-on-patients-first-at-cleveland-clinic) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-7-dr-lisa-yerian-on-patients-first-at-cleveland-clinic) ### You may also like [Nate Hurle on the Covid Vaccination Process at Cleveland Clinic ](https://www.valuecapturellc.com/blog/nate-hurle-on-the-covid-vaccination-process-at-cleveland-clinic) ##### [Nate Hurle on the Covid Vaccination Process at Cleveland Clinic](https://www.valuecapturellc.com/blog/nate-hurle-on-the-covid-vaccination-process-at-cleveland-clinic) 12 March, 2021 [Read this article](https://www.valuecapturellc.com/blog/nate-hurle-on-the-covid-vaccination-process-at-cleveland-clinic) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/nate-hurle-on-the-covid-vaccination-process-at-cleveland-clinic) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/nate-hurle-on-the-covid-vaccination-process-at-cleveland-clinic) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/nate-hurle-on-the-covid-vaccination-process-at-cleveland-clinic) [John Toussaint, MD on Being Influenced by Paul O’Neill ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-10-john-toussaint-md-on-being-influenced-by-paul-oneill) ##### [John Toussaint, MD on Being Influenced by Paul O’Neill](https://www.valuecapturellc.com/blog/habitual-excellence-episode-10-john-toussaint-md-on-being-influenced-by-paul-oneill) 13 July, 2020 Listen: Scroll down for a transcript, how to subscribe, and more [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-10-john-toussaint-md-on-being-influenced-by-paul-oneill) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-10-john-toussaint-md-on-being-influenced-by-paul-oneill) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-10-john-toussaint-md-on-being-influenced-by-paul-oneill) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-10-john-toussaint-md-on-being-influenced-by-paul-oneill) [Donna Prosser and the Patient Safety Movement Foundation: Working Toward Zero Harm ](https://www.valuecapturellc.com/blog/donna-prosser-patient-safety-movement-foundation-zero-harm) ##### [Donna Prosser and the Patient Safety Movement Foundation: Working Toward Zero Harm](https://www.valuecapturellc.com/blog/donna-prosser-patient-safety-movement-foundation-zero-harm) 30 November, 2021 [Read this article](https://www.valuecapturellc.com/blog/donna-prosser-patient-safety-movement-foundation-zero-harm) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/donna-prosser-patient-safety-movement-foundation-zero-harm) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/donna-prosser-patient-safety-movement-foundation-zero-harm) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/donna-prosser-patient-safety-movement-foundation-zero-harm) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mark Graban", "url" : "https://www.valuecapturellc.com/blog/author/mark-graban" }, "dateModified" : "2026-02-09T17:05:02.718Z", "datePublished" : "2020-06-22T19:00:07.000Z", "headline" : "Dr. Lisa Yerian on Patients First at Cleveland Clinic", "image" : [ "https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Lisa-Yerian-Podcast-Habitual-Excellence-2.png" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/habitual-excellence-episode-7-dr-lisa-yerian-on-patients-first-at-cleveland-clinic", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```