---
title: "Why CSI Winona is a Powerful Method for Improvement: Rachelle Schultz"
description: Our guest is Rachelle Schultz, Ed.D. Located in Southeast Minnesota, Winona Health is an independent community healthcare system. Winona Health has been named a Top 100 Rural and Community Hospital the past three years.
---

[Blog ](https://www.valuecapturellc.com/blog)

# [Why CSI Winona is a Powerful Method for Improvement: Rachelle Schultz](https://www.valuecapturellc.com/blog/rachelle-schultz-lean-learning-from-toyota-evolving-leadership-and-covid)

 Written by [Mark Graban](https://www.valuecapturellc.com/blog/author/mark-graban) | February 23, 2021

## Listen:

*Scroll down for a transcript, how to subscribe, and more*

Welcome to Episode #36 of [Habitual Excellence](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by [Value Capture](https://valuecapturellc.com/).

Our guest is [Rachelle Schultz, Ed.D](https://www.winonahealth.org/about-us/leadership/senior-leadership/rachelle-schultz-presidentceo/). Located in Southeast Minnesota, Winona Health is an independent community healthcare system. Winona Health has been named a Top 100 Rural and Community Hospital the past three years.

Schultz graduated from Georgetown University with a BA in Economics, completed her MHA at the University of Minnesota, and received her Interdisciplinary Doctorate in Education in Leadership from Creighton University. 

In today's episode, host [Mark Graban](https://valuecapturellc.com/staff/mark-graban/) asks Rachelle about topics including:

- How did she first get exposed to Lean?
- When their "lean journey" started at Winona Health (2008)
- Shifting from tools to culture -- Continuous Systems Improvement (CSI)
- Mental models, including shifting top-down only to top-down and bottom-up
- How did the role of leaders change, including Rachelle?
- What was it like learning directly from Toyota and [TSSC](http://tssc.com)?
- The critical role of the CEO in a Lean transformation
- Did leadership styles have to evolve with Covid?
- How was Lean/CSI a helpful foundation for the demands of Covid times?
- Covid vaccination process lessons learned

## Video:

## Quotes:

## Podcast Main Page:

[Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/).

Subscribe:

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## Transcript

 

[View full post](https://www.valuecapturellc.com/blog/rachelle-schultz-lean-learning-from-toyota-evolving-leadership-and-covid)

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