The Value Capture Blog (6)
Clinicians, Specialty Fault Lines, and Habitual Excellence
August 24, 2020The first time I learned what the various medical specialties think of each other when they are not at their most genero...
Inspiring New eBook: "A Playbook for Habitual Excellence" with Speeches by Paul H. O'Neill, Sr.
August 10, 2020Every leader aspires to be excellent, to inspire excellence, and to lead a great organization. The question, of course, ...
It's Everyone's Job to Demonstrate What Excellence Looks Like
July 29, 2020In 2009, Paul O'Neill gave a speech to the Tennessee Hospital Association, titled, "The Irreducible Components of Leader...
Don’t Let your Knowledge Threshold Hold You Back
June 17, 2020“Knowledge Threshold” - The point at which one has no facts or data; the limit of what we currently know. By Bill Boyd, ...
What Can Leaders Learn? What Can Leaders Do?
April 29, 2020Health Care Wasn’t Safe For Patients or Caregivers Before COVID-19 For years before COVID-19, our industry accounted for...
Paul O'Neill and His Playbook for Habitual Excellence [Video]
April 22, 2020Recently, I went for a brisk 50-minute walk on a sunny morning and my companion was the voice of the late Paul O'Neill a...
Principles – The GPS of Pursuing Excellence
March 10, 2020“Lean,” derived from the customer-focused, waste-busting Toyota Production System, is the performance improvement method...
Insights from Davis Health CEO Vance Jackson on Leading Lean Transformation
March 22, 2019Vance Jackson, President and CEO of Davis Health System, talked with Mark Graban in this LeanBlog podcast. Vance discuss...
"We Have Gotten Too Far From Our People and the Core Processes They Perform Every Day"
January 17, 2019Ken Segel relays insights learned by executives of a large academic health system when they went to the frontline to sil...
Shingo Principles + Gritty Resilience = Sustaining a Learning and Improvement Culture
November 29, 2017“You have to be resilient and gritty in your pursuit of [safety]. It’s every event, every day, with people committed to ...