--- title: The Voice of the Shingo Principles in Healthcare – Lessons from 7 Years Inside description: Jake Raymer shares bold, practical insights to help healthcare leaders build culture, manage change, and drive lasting, mission-based performance. image: https://www.valuecapturellc.com/hubfs/Jake%20Raymer%20Podcast%20banner.png --- # The Voice of the Shingo Principles in Healthcare – Lessons from 7 Years Inside July 17, 2025 Written by Value Capture, LLC ## Listen: Welcome to Episode #94 of [**Habitual Excellence**](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by Value Capture. This episode of Habitual Excellence featuring Jake Raymer will have health care leaders thinking deeply and acting differently.  Raymer is both the past education director for the Shingo Model and just did 7 years as the Chief Transformation Officer at Munson Healthcare in Michigan, an operational excellence (or “lean”) leader.  Jake is a renowned, powerful and entertaining thought leader across the world of operational excellence, who believes the only research worth its salt is research that holds up in the field, so it’s a special opportunity to tap into his key learnings for today’s healthcare leaders.  Hear Jake point the way to more powerful and practical ways to shape a great “culture,” to manage change much more systematically and specifically, and talk about why more and more healthcare leaders are starting to learn about the Shingo model to take their own operating systems to a more grounded and powerful place, so they can drive more enduring mission-based performance.  [Full (unedited) transcript can be accessed here.](https://www.valuecapturellc.com/hubfs/Jake%20Raymer%20POdcast%20epi%2094%20Transcript.pdf) --- ## Subscribe: To make sure you don't miss an episode, be sure to subscribe today! 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[![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1) --- ## Quotes: ![Jake Raymer Podcast Quote B](https://www.valuecapturellc.com/hs-fs/hubfs/Jake%20Raymer%20Podcast%20Quote%20B.png?width=800&height=800&name=Jake%20Raymer%20Podcast%20Quote%20B.png) ![Jake Raymer Podcast Quote C](https://www.valuecapturellc.com/hs-fs/hubfs/Jake%20Raymer%20Podcast%20Quote%20C.png?width=800&height=800&name=Jake%20Raymer%20Podcast%20Quote%20C.png) ![Jake Raymer Quote A](https://www.valuecapturellc.com/hs-fs/hubfs/Jake%20Raymer%20Quote%20A.png?width=800&height=800&name=Jake%20Raymer%20Quote%20A.png)![Jake Raymer Podcast Quote D](https://www.valuecapturellc.com/hs-fs/hubfs/Jake%20Raymer%20Podcast%20Quote%20D.png?width=800&height=800&name=Jake%20Raymer%20Podcast%20Quote%20D.png) [Podcast](https://www.valuecapturellc.com/blog/tag/podcast), [Habitual Excellence](https://www.valuecapturellc.com/blog/tag/habitual-excellence), [Healthcare](https://www.valuecapturellc.com/blog/tag/healthcare), [Shingo Guiding Principles](https://www.valuecapturellc.com/blog/tag/shingo-guiding-principles), [Culture](https://www.valuecapturellc.com/blog/tag/culture), [Shingo](https://www.valuecapturellc.com/blog/tag/shingo) ![Value Capture, LLC](https://www.valuecapturellc.com/hubfs/Value%20Capture%20VC%20Logos/Value%20Capture%20Square%20Logo%20512.jpg) #### Written by [ Value Capture, LLC ](https://www.valuecapturellc.com/blog/author/value-capture-llc-1) We are consultants who act as trusted advisors that guide health systems determined to produce perfect health with zero harm, wait, or waste — for patients, teams, and communities. We work with organizations by solving their biggest problem and doing it in a sustainable way, with “no tradeoffs” leading to exceptional change in organizations and the knowledge to continue to improve. ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/the-voice-of-the-shingo-principles-in-healthcare-lessons-from-7-years-inside) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/the-voice-of-the-shingo-principles-in-healthcare-lessons-from-7-years-inside) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/the-voice-of-the-shingo-principles-in-healthcare-lessons-from-7-years-inside) ### You may also like [Ken Segel on the Shingo Principle of "Create Value for the Customer" ](https://www.valuecapturellc.com/blog/ken-segel-shingo-principle-create-value-customer) ##### [Ken Segel on the Shingo Principle of "Create Value for the Customer"](https://www.valuecapturellc.com/blog/ken-segel-shingo-principle-create-value-customer) 24 August, 2021 [Read this article](https://www.valuecapturellc.com/blog/ken-segel-shingo-principle-create-value-customer) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/ken-segel-shingo-principle-create-value-customer) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/ken-segel-shingo-principle-create-value-customer) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/ken-segel-shingo-principle-create-value-customer) [Ken Segel on the Shingo Principle of "Create Constancy of Purpose" ](https://www.valuecapturellc.com/blog/ken-segel-on-the-shingo-principle-of-create-constancy-of-purpose) ##### [Ken Segel on the Shingo Principle of "Create Constancy of Purpose"](https://www.valuecapturellc.com/blog/ken-segel-on-the-shingo-principle-of-create-constancy-of-purpose) 12 July, 2021 [Read this article](https://www.valuecapturellc.com/blog/ken-segel-on-the-shingo-principle-of-create-constancy-of-purpose) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/ken-segel-on-the-shingo-principle-of-create-constancy-of-purpose) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/ken-segel-on-the-shingo-principle-of-create-constancy-of-purpose) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/ken-segel-on-the-shingo-principle-of-create-constancy-of-purpose) [Ken Snyder on Shingo Principles & the Shingo Model ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) ##### [Ken Snyder on Shingo Principles & the Shingo Model](https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) 31 August, 2020 [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Value Capture, LLC", "url" : "https://www.valuecapturellc.com/blog/author/value-capture-llc-1" }, "dateModified" : "2025-07-17T15:01:14.870Z", "datePublished" : "2025-07-17T15:01:14.000Z", "headline" : "The Voice of the Shingo Principles in Healthcare – Lessons from 7 Years Inside", "image" : [ "https://www.valuecapturellc.com/hubfs/Jake%20Raymer%20Podcast%20banner.png" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/the-voice-of-the-shingo-principles-in-healthcare-lessons-from-7-years-inside", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```