Alison Hartman

With over 20 years of experience driving transformational change across hospitals and health systems, Alison Hartman has a deep-rooted passion for improving how care is delivered: safely, effectively, and meaningfully. She has led major initiatives that enhance quality, safety, operations, and financial performance by bringing a disciplined, people-centered approach to system improvement.

A certified Six Sigma Black Belt and trained Lean thinker, Alison has extensive experience leading performance improvement projects and incorporating Lean thinking into clinical workflows, daily management processes, healthcare facility design, and electronic health record implementations.  She is also a seasoned facilitator and coach in process improvement and patient safety, known for her ability to build trusted partnerships that accelerate change.

Before joining Value Capture, Alison served as Vice President of Quality and Safety at a community-based health system. In prior roles, she led teams in quality, patient safety, infection prevention, project management, and process improvement. That frontline experience informs her strength in navigating complex regulatory environments, designing learning systems, and fostering lasting culture change.

Alison’s passion for psychological safety and team engagement runs deep. She led a full system Just Culture rollout and is a certified Just Culture champion, advocating that sustainable improvement is only possible when people feel safe to speak up and contribute meaningfully. Her work to develop safety programs, tiered huddles, and recognition systems have helped organizations go beyond compliance to truly empower every individual in the pursuit of excellence.

Alison continues to support healthcare leaders across the country in building connected, resilient systems where staff thrive and patients receive the care they deserve.

“Transformation begins by understanding how your behaviors impact those around you. Lead with humility, curiosity, and consistency and build systems that invite everyone to own the path forward.”

Thought Leadership

Blog Posts:

• Innovation in Patient Flow: Setting Goals at the Theoretical Limit
• Optimizing Patient Flow: Avoiding Silos and Embracing Systemic Thinking in Healthcare
• Navigating Patient Flow Challenges: A Lean Approach to Root-Cause Problem Solving 
• Unlocking Patient Flow: Empowering Frontline Caregivers for Sustainable Solutions

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