--- title: Rhonda Brandon on Culture, Dignity, Respect, and Excellence in Care description: Joining us today is Rhonda Brandon, the Chief Human Resources Officer and Sr. Vice President for Duke University Health System. image: https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Habitual-Excellence-Episode-Cover-Image-5-2.png --- # Rhonda Brandon on Culture, Dignity, Respect, and Excellence in Care August 17, 2020 Written by Mark Graban ## Listen: *Scroll down for a transcript, how to subscribe, and more* ## Episode Synopsis: Welcome to Episode #15 of [**Habitual Excellence**](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by Value Capture. Joining us today is [**Rhonda Brandon**](https://corporate.dukehealth.org/people/rhonda-brandon), the Chief Human Resources Officer and Sr. Vice President for Duke University Health System. From her bio: “In her role, Brandon oversees efforts to advance a world-class workforce that positions the health system to meet our long-term strategic goals. She is a key driver of our initiatives to improve performance measurement, professional development and our work culture. She offers trusted counsel to senior staff, advocating on behalf of all of our employees.” Today, host [**Mark Graban**](https://valuecapturellc.com/staff/mark-graban/) asks Rhonda the connections between treating everybody with dignity and respect and organizational excellence. What does dignity and respect look like on daily basis? How do inequity and racial injustice affect the workplace, patients, and caregivers? How does that impact continuous improvement? How does the aim of a world-class workforce lead to excellence in the delivery of care? We end with Rhonda sharing what she has learned that has been surprising over the past five months. --- ## Quotes: **Click any image for a larger view** [![](https://www.valuecapturellc.com/hs-fs/hubfs/Imported_Blog_Media/1-2-3.png?width=940&height=788&name=1-2-3.png)](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/1-2-3.png) [![](https://www.valuecapturellc.com/hs-fs/hubfs/Imported_Blog_Media/2-2-3.png?width=940&height=788&name=2-2-3.png)](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/2-2-3.png) [![](https://www.valuecapturellc.com/hs-fs/hubfs/Imported_Blog_Media/3-1-3.png?width=940&height=788&name=3-1-3.png)](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/3-1-3.png) [![](https://www.valuecapturellc.com/hs-fs/hubfs/Imported_Blog_Media/4-1.png?width=940&height=788&name=4-1.png)](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/4-1.png) [![](https://www.valuecapturellc.com/hs-fs/hubfs/Imported_Blog_Media/5-1.png?width=940&height=788&name=5-1.png)](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/5-1.png) [![](https://www.valuecapturellc.com/hs-fs/hubfs/Imported_Blog_Media/6-1.png?width=940&height=788&name=6-1.png)](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/6-1.png) --- **[Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/).** --- ## Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast. [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1) --- ## Transcript   [Podcast](https://www.valuecapturellc.com/blog/tag/podcast) ![Mark Graban](https://www.valuecapturellc.com/hubfs/Mark%20Graban%20Chair%20Lean%20Head%20Square%20600.jpg) #### Written by [ Mark Graban ](https://www.valuecapturellc.com/blog/author/mark-graban) Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-15-rhonda-brandon-on-culture-dignity-respect-and-excellence-in-care) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-15-rhonda-brandon-on-culture-dignity-respect-and-excellence-in-care) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-15-rhonda-brandon-on-culture-dignity-respect-and-excellence-in-care) ### You may also like [Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare ](https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) ##### [Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare](https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) 10 August, 2021 [Read this article](https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) [Iman Simmons on the Values of Joy, Love, and Social Justice ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-31-iman-simmons-on-the-values-of-joy-love-and-social-justice) ##### [Iman Simmons on the Values of Joy, Love, and Social Justice](https://www.valuecapturellc.com/blog/habitual-excellence-episode-31-iman-simmons-on-the-values-of-joy-love-and-social-justice) 5 January, 2021 [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-31-iman-simmons-on-the-values-of-joy-love-and-social-justice) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-31-iman-simmons-on-the-values-of-joy-love-and-social-justice) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-31-iman-simmons-on-the-values-of-joy-love-and-social-justice) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-31-iman-simmons-on-the-values-of-joy-love-and-social-justice) [WellSpan Health CEO Roxanna Gapstur, Leading the Creation of a Lean Management System - Update ](https://www.valuecapturellc.com/blog/wellspan-ceo-roxanna-gapstur-leading-creation-lean-management-system-0) ##### [WellSpan Health CEO Roxanna Gapstur, Leading the Creation of a Lean Management System - Update](https://www.valuecapturellc.com/blog/wellspan-ceo-roxanna-gapstur-leading-creation-lean-management-system-0) 1 August, 2024 [Read this article](https://www.valuecapturellc.com/blog/wellspan-ceo-roxanna-gapstur-leading-creation-lean-management-system-0) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/wellspan-ceo-roxanna-gapstur-leading-creation-lean-management-system-0) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/wellspan-ceo-roxanna-gapstur-leading-creation-lean-management-system-0) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/wellspan-ceo-roxanna-gapstur-leading-creation-lean-management-system-0) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mark Graban", "url" : "https://www.valuecapturellc.com/blog/author/mark-graban" }, "dateModified" : "2022-03-04T22:02:30.646Z", "datePublished" : "2020-08-17T17:38:10.000Z", "headline" : "Rhonda Brandon on Culture, Dignity, Respect, and Excellence in Care", "image" : [ "https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Habitual-Excellence-Episode-Cover-Image-5-2.png" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/habitual-excellence-episode-15-rhonda-brandon-on-culture-dignity-respect-and-excellence-in-care", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```