Posts by Mark Graban
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His upcoming book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."
The Way Leaders React Makes the Difference: An Excerpt from “The Mistakes That Make Us.”
July 10, 2023The following is excerpted and adapted from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and In...
Organizations Cannot Solve Problems Unless Leaders Admit Them and Help Others Feel Safe Speaking Up
May 9, 2023This is post #2 in the #RootCauseRacism series... As we explore concepts like psychological safety and Diversity, Equity...
Understanding Moral Injury in Healthcare with Wendy Dean, MD
February 8, 2023Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #77 of Habi...
Webinar Preview: Why Does the U.S. Need a National Patient Safety Board?
January 12, 2023Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #75 of Habi...
Washington Health System CEO Brook Ward on Innovation and Iteration for Nursing and Patient Care
December 7, 2022Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #74 of Habi...
Value Capture Core Concepts Roundup - Healthcare Improvement
November 29, 2022Thanks for reading our Value Capture blog! We hope you find our posts to be informative and interesting. We also share a...
HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
November 2, 2022Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #73 of Habi...
The Connections Between Joy in Work and Habitual Excellence
October 4, 2022As I wrote about in May, Ken Segel (our CEO) and I were invited to speak together at the Michigan Lean Consortium's annu...
Would You Ever Post a Psychological Safety Cross?
September 13, 2022Many hospitals have adopted a practice that most likely started in manufacturing. On their huddle boards, or team metric...
Psychological Safety Means It's Safe to Ask for Help When You're Unsure
August 29, 2022Our definition of a phrase that's very important to us starts with: Psychological safety is “the belief that the environ...