Building a Learning Culture is Essential to an Improvement Culture

Value Capture Partner Organizations

Value Capture is built on a foundational belief that continual learning, fostered and encouraged by leaders and throughout an organization, is the essential key to creating a culture of improvement and the continual improvement that comes from such a culture. In that spirit, we believe it is important to share resources and thought leadership from our partners and peers. Below are selected posts, podcasts, videos, and other learning content from our current partners.

Click on a name to jump to their section of the page:


The Leapfrog Group

Leapfrog-logo-2Value Capture is proud to be a collaborative partner of The Leapfrog Group. The purpose of this partnership is to support each other’s missions – to advance and promote zero harm and higher safety standards in health care for both patients and the health care workforce. Since 2000, Leapfrog has been the leading voice for transparency in health care – collecting, analyzing and disseminating data to inform value-based purchasing and improved decision-making.

The flagship Leapfrog Hospital Survey and new Leapfrog Ambulatory Surgery Center (ASC) Survey collect and transparently report hospital and ASC performance using measures that are nationally standardized and evidence-based. Many of the measures are aligned with The Joint Commission, the Centers for Disease Control and Prevention, and the Centers for Medicare and Medicaid Services (CMS), and are endorsed by the National Quality Forum. The Leapfrog Hospital Safety Grade, Leapfrog’s other main initiative, assigns letter grades to hospitals based on their record of patient safety, helping consumers protect themselves and their families from errors, injuries, accidents, and infections.

Leapfrog also seeks to influence health policy, issuing public comments on proposed rules from CMS, serving on committees at National Quality Forum, Health and Human Services, and Agency for Healthcare Research and Quality, and convening stakeholders to assess key issues in health care today, such as improving health equity.   

Learn more about the power of leading with safety and transparency in “Habitual Excellence Starts with Safety – Before, During and After a Crisis,” a webinar collaboration by Value Capture and Leapfrog. In this webinar, Mike Bundy, CEO of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital, described how he and his teams are leading the design and implementation of systems to eliminate process outliers with the aim of achieving zero harm. Baptist Parkridge Hospital was named a Leapfrog Top General Hospital in 2020. Missy Danforth, Vice President of Health Care Ratings for The Leapfrog Group, provided an overview of the Leapfrog Hospital Survey and the Leapfrog Hospital Safety Grade.

Here is a podcast episode with Leah Binder, President & CEO of The Leapfrog Group:



catalysislogo-1-2Value Capture has been honored to be a partner with Catalysis for many years. Catalysis is a mission-driven, not-for-profit organization, whose ultimate goal is to transform the healthcare industry. Catalysis does this through careful research that includes listening to healthcare leaders and sharing best practices and innovative thinking that results in system change. The vision of Catalysis is to transform the healthcare industry to deliver higher value through experiments, collaboration, and education that integrates the three interdependent components, spreads learning, and accelerates improvement.

Hear a podcast interview with their founder, Dr. John Toussaint:

Catalysis Blog Posts

“The Lens” Podcast Episodes

The Patient Safety Movement Foundation


We are pleased to be formal partners with the Patient Safety Movement Foundation(PSMF), given their vision to eliminate preventable patient deaths across the globe by 2030. See their video about the “moon shot” goal that they are sharing to inspire others.

We support and share their mission to “urgently unify people and collectively improve patient safety across the globe.”

Both of our organizations agree that “zero harm” is the only acceptable goal. Value Capture is honored to work with healthcare organizations to take practical leader-led and principles-based approaches toward this goal. 

Learn more about the Foundation.

Read PSMF CEO Dr. David Mayer's article in Medical Economics, Striking out Preventable Patient Harm (August 12, 2021).

Listen to an episode of our “Habitual Excellence” podcast with Dr. David Mayer, CEO of the PSMF:


The Shingo Institute


The Shingo Institute is home of the Shingo Prize, an award that recognizes organizations that demonstrate an exceptional culture that fosters continuous improvement. Part of the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer and Toyota advisor, Shigeo Shingo. Drawing from Dr. Shingo’s teachings and years of experience working with organizations worldwide, the Shingo Institute developed the Shingo Model™ which is the basis for its several educational offerings, including workshops, study tours and conferences.

Value Capture is proud to be a Licensed Affiliate of the Shingo Institute, and as the only affiliate focused on healthcare, we are honored to share this proven, principles-based framework to help healthcare leaders guide their organizations toward operational excellence. You can find Shingo workshops that Value Capture is facilitating on our Learning Events page. Use this site's Search function at the bottom of this page to find blogs posts, podcast episodes and webinars discussing the Shingo Model, Guiding Principles, and more. Listen to our Habitual Excellence podcast episode with Ken Snyder, Executive Director of the Shingo Institute.

Learn more about:

Hear an interview with Ken Snyder, their Executive Director:


Center for Lean Engagement & Research in Healthcare (CLEAR)


The vision of CLEAR is to transform healthcare delivery by providing the knowledge to help organizations eliminate waste and create greater value resulting in the continuous improvement of patients’ outcomes and experience of care, population health, and reduced growth in the cost of care.

The Lean methodology has been implemented in varying degrees in many health systems and entities, and leaders, managers, and frontline patient care staff have tried to transform the way they identify and solve problems in care processes using new ideas (such as focusing on value from the patient’s perspective), tools (such as value stream process mapping), and problem-solving routines (such as A3 thinking and the plan, do, study, act (PDSA) cycle of improvement).

Some in the industry assert that Lean improves outcomes, but CLEAR asks this question: Does research on Lean management in healthcare show that it makes a difference in key outcomes such as efficiency, quality of care, patients’ satisfaction with their care, or employees’ satisfaction with their working conditions?

While case studies and analyses of quantitative data on quality, efficiency, and other performance metrics have been published, these report mixed results. CLEAR was created to conduct more rigorous, high-quality research to definitively ascertain the impact and effectiveness of Lean in healthcare settings.

Value Capture is proud to be a sponsor of CLEAR, and we believe that, with rigorous studies and data, the health industry will be able to systemically and more cohesively eliminate waste, improve safety and outcomes, and improve patient experience, satisfaction, and well-being. CLEAR's newest research, studying links between the degree of Lean adoption and hospital outcomes, is available for download below.

Lean Management and Hospital Performance: Adoption vs. Implementation, The Joint Commission Journal on Quality and Patient Safety, Feb. 5, 2021

Mark Graban's Lean Blog


Mark Graban is a senior advisor with Value Capture and we've liked his blog and podcasts for a while now. He writes regularly, not just about Lean in healthcare, but also about Lean thinking and Lean leadership in a wide variety of settings and industries.

From Mark's Blog

From the “Lean Blog Interviews” Podcast