At-a-glance summaries of the issues clients faced, the approaches they took, and the results they have achieved.
Significant reduction in LOS with millions of dollars in savings.
The Interventional Support Center improved instrument set sterility processes and staff morale and ergonomics.
Achieved zero patient wait times and reduced total patient time at a Sutter Health primary care clinic.
The University of Pennsylvania Health System achieved zero bloodstream infection deaths for multiple years, while increasing revenue and reducing expenses.
The Patient Access Center of a children's hospital used the Process & Preparation method to redesign scheduling processes, improving patient access and care.
Process redesign ensures surgeons of a 500-bed hospital have the instruments they need, when they need them.
Multi-hospital health system, committed to zero harm for patients and staff, achieving key goals of increased reports of risks and harm while reducing patient and staff safety events.
Wasteful overstocking was eliminated, and processes to identify expired and defective supplies improved costs and staff engagement.
With a True North goal of perfect safety, University of Virginia Health saves lives, cuts waste, builds problem-solving skills and systems, saving millions of dollars.
A Sutter Health primary care clinic engages its staff and clinicians to improve processes for better outcomes and satisfaction.
A structured focus on safety accelerated work redesign and built problem-solving skills, leading to reduced frustration and greater engagement.
A busy primary care clinic standardized patient visit processes and clinician and patient service responsibilities to ensure health maintenance needs are timely met.
By shifting ownership of work design and problem solving to frontline staff, DHCH reduced nursing turnover by 75%.