Client Success Shorts
At-a-glance summaries of the issues clients faced, the approaches they took, and the results they have achieved.
You want to learn more about our work with clients. Your time is precious. These short summaries of client successes are perfect for you.
Multi-Hospital System Improving Access to Care by Reducing Length of Stay
Significant reduction in LOS with millions of dollars in savings.
Improving OR Instrument Sets Quality and Delivery
The Interventional Support Center improved instrument set sterility processes and staff morale and ergonomics.
Improving Primary Care While Improving Patient and Staff Satisfaction
Achieved zero patient wait times and reduced total patient time at a Sutter Health primary care clinic.
Eliminating BSIs and Saving Millions of Dollars
The University of Pennsylvania Health System achieved zero bloodstream infection deaths for multiple years, while increasing revenue and reducing expenses.
Redesigning Critical Processes Using the 2P Method
The Patient Access Center of a children's hospital used the Process & Preparation method to redesign scheduling processes, improving patient access and care.
Sterile Processing Department Improves Tray Throughput Time and Quality
Process redesign ensures surgeons of a 500-bed hospital have the instruments they need, when they need them.
Daily Habits to See, Solve and Share Problems Reduce Harm
Multi-hospital health system, committed to zero harm for patients and staff, achieving key goals of increased reports of risks and harm while reducing patient and staff safety events.
Improving OR On-Time Surgeries by Reducing Supply Problems
Wasteful overstocking was eliminated, and processes to identify expired and defective supplies improved costs and staff engagement.
UVA Health Achieves Significant Reductions in Harm and Saves Millions
With a True North goal of perfect safety, University of Virginia Health saves lives, cuts waste, builds problem-solving skills and systems, saving millions of dollars.
Zero Patient Waiting Time and Reducing Total Patient Time in a Clinic
A Sutter Health primary care clinic engages its staff and clinicians to improve processes for better outcomes and satisfaction.
Reducing Staff and Clinician Frustration and Burnout While Building Skills
A structured focus on safety accelerated work redesign and built problem-solving skills, leading to reduced frustration and greater engagement.
Standardizing Processes Helps to Meet Preventative Care Needs of Patients
A busy primary care clinic standardized patient visit processes and clinician and patient service responsibilities to ensure health maintenance needs are timely met.
Duke HomeCare & Hospice Significantly Reduced Staff Turnover and Improved Care
By shifting ownership of work design and problem solving to frontline staff, DHCH reduced nursing turnover by 75%.
Learn more about our clients' achievements in Case Studies, White Papers, and Webinars.
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