HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
November 2, 2022

Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #73 of Habi...

Lessons From the Paul O'Neill Leadership Playbook [Transcript]
Lessons From the Paul O'Neill Leadership Playbook [Transcript]
October 27, 2022

Recently, Ken Segel and Mark Graban (both from Value Capture) presented a webinar titled: Seizing the Healthcare Safety ...

The Connections Between Joy in Work and Habitual Excellence
The Connections Between Joy in Work and Habitual Excellence
October 4, 2022

As I wrote about in May, Ken Segel (our CEO) and I were invited to speak together at the Michigan Lean Consortium's annu...

Is a Goal of "Zero Harm" Inspiring or Not? [Poll Results]
Is a Goal of "Zero Harm" Inspiring or Not? [Poll Results]
December 15, 2021

I created a poll recently on LinkedIn, where I posed the question like this: The late Paul O'Neill, as CEO of Alcoa, cal...

To Learn from Mistakes, We Must Share Mistakes When We Discover Them
To Learn from Mistakes, We Must Share Mistakes When We Discover Them
October 11, 2021

We all make mistakes. No one likes making a mistake, and we like even less speaking up and saying, “I’m sorry, but I mad...