Culture (2)
HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
November 2, 2022Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #73 of Habi...
Lessons From the Paul O'Neill Leadership Playbook [Transcript]
October 27, 2022Recently, Ken Segel and Mark Graban (both from Value Capture) presented a webinar titled: Seizing the Healthcare Safety ...
The Connections Between Joy in Work and Habitual Excellence
October 4, 2022As I wrote about in May, Ken Segel (our CEO) and I were invited to speak together at the Michigan Lean Consortium's annu...
What the RaDonda Vaught Case Teaches Us About Culture’s Influence on Patient Safety
May 24, 2022Value Capture CEO Ken Segel was a recent guest on "The Lens," the podcast produced by Catalysis (a Value Capture partner...
Is a Goal of "Zero Harm" Inspiring or Not? [Poll Results]
December 15, 2021I created a poll recently on LinkedIn, where I posed the question like this: The late Paul O'Neill, as CEO of Alcoa, cal...
“Applications of Lean Leadership Methods in Home-Based Care” - Highlights from the Webinar
October 27, 2021Recently, Value Capture hosted "Applications of Lean Leadership Methods in Home-Based Care," our webinar with Duke HomeC...
To Learn from Mistakes, We Must Share Mistakes When We Discover Them
October 11, 2021We all make mistakes. No one likes making a mistake, and we like even less speaking up and saying, “I’m sorry, but I mad...
Coalition of 10 Healthcare CEOs Declares Workforce Safety to be "The Heart of Safety"
June 3, 2021At Value Capture, we were thrilled to see this headline in the publication Health Leaders: CEOS MAKE HEALTHCARE WORKER S...
Shingo Principles + Gritty Resilience = Sustaining a Learning and Improvement Culture
November 29, 2017“You have to be resilient and gritty in your pursuit of [safety]. It’s every event, every day, with people committed to ...