It's Always Good to Hear What Dr. Richard Shannon is Saying
It's Always Good to Hear What Dr. Richard Shannon is Saying
March 8, 2022

I've long admired the work of Dr. Richard (Rick) Shannon, who is currently the Chief Quality Officer for Duke Health (an...

Should Daily Tiered Huddles Be Held Every Single Day in Healthcare Settings?
Should Daily Tiered Huddles Be Held Every Single Day in Healthcare Settings?
November 11, 2021

A while back, I got an email from a Lean process improvement facilitator at a U.S. hospital. Her question was about the ...

Paul O'Neill and His Playbook for Habitual Excellence [Video]
Paul O'Neill and His Playbook for Habitual Excellence [Video]
April 22, 2020

Recently, I went for a brisk 50-minute walk on a sunny morning and my companion was the voice of the late Paul O'Neill a...