Thanks for reading our Value Capture blog! We hope you find our posts to be informative and interesting.

We also share a lot of content related to principles and methods that we'd consider to be core parts of the Value Capture philosophy and approach. We're still adding pages and content, but here are a few that you might want to check out, below. Click on the headers / titles for the posts.

Interspersed are some related Paul O'Neill quotes and videos.

What is "Habitual Excellence?"

Why do we use this phrase and what does it mean? How was it brought to us by the late Paul O'Neill, Sr.?

Why do we think every organization should aspire to habitual excellence? Why is this especially true in healthcare? 

"I believe organizations are either habitually excellent or they’re not." Paul O'Neill

Learn more about habitual excellence.

Leadership for Habitual Excellence

How do we get to habitual excellence? Through leadership.

What's our definition of leadership and why is it so critical for success, if not excellence? 

“With  leadership, anything is possible... and without it, nothing is possible.” Paul O'Neill

Learn more about our view on leadership.

How do we know if we are a habitually excellent organization? Read on...

Zero Harm: For patients and healthcare workers

Many organizations say they value and respect their caregivers and patients. How do we know if they are really living that ideal?

We can gauge their progress through the measures of employee and patient harm.

Are they aiming explicitly for zero? Are they providing the systems and leadership that's necessary to get close to that goal, if not meet it?

Aiming for zero is not about slogans and cheerleading. Again, it requires sustained leadership and it requires us to do the necessary work over time.

"It’s amazing when you get really good at what you do, there’s an acceleration effect so that your rate of improvement increases when you get close to zero, it’s almost like there’s a magnet on zero the better you get."  Paul O'Neill


Learn more about the goal of Zero Harm.

Theoretical Limits

This is another phrase that we learned from Mr. O'Neill. Leaders should always inspire their teams to work toward the theoretical limits of performance -- with "zero harm" being just one such example of the theoretical limits.

In our recent podcast episode with Lou Shapiro, the president and CEO of the Hospital for Special Surgery, he articulated theoretical limits thinking and goals:

"Obviously we want zero avoidable anything that's bad.   Zero.   Zero injuries. Zero infections. Zero complications. Zero dissatisfied patients.  We can be a lot better."   Lou Shapiro


Instead of comparing yourself to benchmarks, compare yourself against the theoretical limits (usually zero or 100%). What can we do to inspire our team to work tirelessly toward those goals?

Learn more about the theoretical limits.

The Three Questions Asked by Paul O'Neill

How do we know that an organization has the potential for habitual excellence?

If they can say yes every day to the three questions posed by Mr. O'Neill.


Can you -- and the people in your organization -- answer "yes" every day?

“I honestly think the skill shortage in our society, maybe in the world of civilized people, is real leadership." Paul O'Neill

Learn more about the three questions.

Psychological Safety and its Essential Link to Continuous Improvement

The 3 questions are a starting point toward the ideal of high levels of psychological safety. People need to feel respected and included, as a basic starting point.

Psychological safety leads to physical safety. 

And having a high level of psychological safety means that people will be able to participate fully in continuous improvement -- they will feel safe to challenge the status quo.

"An important part of dignity and respect is being constantly on alert for; how can we eliminate activity that doesn’t add value so that we can give dignity and respect to the people who are doing the work? That’s giving people respect." paul o'neill

Learn more about psychological safety.

Staff Safety

Safety for providers, clinicians, caregivers, or any employee is a precondition for all work. Staff safety (both physical and psychological) means that they can focus on improving patient safety.

"If it were true [that people are our most important resource], people would not be hurt at work." Paul O'Neill

Learn more about staff safety.

Patient Safety - Working together toward Zero Harm

Paul O'Neill said that nobody should ever be hurt at work. At Value Capture, we agree that no patient should be hurt while care is being provided to them.

"[Paul] O’Neill’s tireless campaign for zero harm for employees and healthcare patients embodies respect for people. His desire to harm no one and feeling personally accountable if someone was harmed have become the stuff of legend."


"If you can identify things gone wrong in real-time and solve them in something like real-time, and share the learning, you can lever an organization so that it can achieve amazing things." paul o'neill

We'll be adding more of these pages over time. Stay tuned for another "roundup."

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