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Episode Synopsis:

Welcome to Episode #11 of Habitual Excellence, presented by Value Capture.

Joining us today is Eric W. Dickson MD, MHCM, FACEP, he is President and Chief Executive Officer at UMass Memorial Health. In today's episode, Eric talks about Lean as a transformation strategy and a management system -- why it's not just frontline problem solving. That said, what are the parallels between Lean problem solving and strategic thinking. What's the importance of focusing on safety and how did Paul O'Neill influence his thinking?

Host Mark Graban also asks Eric about his commitment to no layoffs and no furloughs during the Covid pandemic and how that came to be.

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