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In this episode of the Habitual Excellence Podcast, Ken Segel sits down with Dr. Tracy Gosselin, Chief Nurse Executive, Senior Vice President, and Enid A. Haupt Chair in Nursing at Memorial Sloan Kettering Cancer Center, to discuss what it takes to lead healthcare organizations through today's challenges while preparing for tomorrow's opportunities.
Tracy shares why workforce well-being must go beyond wellness initiatives and become a leadership priority, emphasizing the importance of listening to frontline teams, fostering psychological safety, and creating systems that support collaboration and continuous improvement. She explains how daily huddles, peer support programs, and multidisciplinary problem-solving help leaders better understand frontline challenges and remove barriers to excellent care.
The conversation also explores leading across generations, building strong cross-functional teams, embracing innovation and AI, and preparing future healthcare leaders through mentorship, honest feedback, and succession planning. Throughout the discussion, Tracy reinforces that great leadership starts with humility, curiosity, and a commitment to helping people learn, grow, and deliver better care together.
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Quotes:
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Written by Value Capture, LLC
We are consultants who act as trusted advisors that guide health systems determined to produce perfect health with zero harm, wait, or waste — for patients, teams, and communities. We work with organizations by solving their biggest problem and doing it in a sustainable way, with “no tradeoffs” leading to exceptional change in organizations and the knowledge to continue to improve.
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