Duke Health

“Value Capture offers leaders the hope, through proven principles, of perfecting outcomes while saving literally millions of hard dollars. The approach produces those results by helping frontline staff succeed in meeting needs every time – which builds skill, satisfaction and morale in a remarkable way.

I would not be where I am without my learning from the people at Value Capture.”

Richard Shannon, MD
Chief Clinical Quality Officer

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Davis Health System

"The approach we are using, with the facilitation of Value Capture, is completely different than programs used here in the past. I have seen this type of process change work, and fully expect the same results here at Davis.

This is the first of many areas of Davis Health System that will be looked at with a critical eye. Employees need to be invested in continuous process improvement and the lasting effect it has on maintaining healthcare in our community."

Vance Jackson

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Hamilton Health Sciences

“At HHS, we understood that transforming our culture was necessary in order to fulfill our vision of ‘Best Care for All.’ We also knew that culture change had to be grounded in principles and values we believed in, and a plan to quickly begin achieving outcomes. We chose Value Capture to support us because we believed they had the necessary depth of knowledge in this area. Just as importantly, we also knew they shared our hospital’s values. 

They have set us on a course for success. We are on schedule with the implementation of a new management system. Our CQI team is transforming HHS into a learning organization from the frontline to the C-suite. It’s been a great partnership.”

Rob MacIsaac
President and CEO

“Thanks so much, we certainly couldn’t have gotten to where we are without your team’s help. I am impressed by the humble inquiry approach, and now I am very thoughtful about planning questions before a conversation.”

The Value Capture team has helped lay the foundations for a transformation in the way we do our work. We can’t imagine having a better partner.”

Richard McLean, MD
Executive Vice President & Chief Medical Executive

“Managers are now transitioning their approach to stat sheets from ‘what is going on in the unit today’ to ‘How will I coach today?’ This is a good measure of success on the pilot units."

Kirsten Krull
Vice President, Quality and Performance, Chief Nursing Executive

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Sutter Medical Group

“What changed was the true emphasis on safety that was encouraged by Value Capture…. That emphasis aligned with something that hadn’t been on our radar necessarily, which was teaching real-time problem solving to align staff and clinicians as part of the support of the whole project … We decided to focus a fair amount of our early training time and targets around safety.” 

Dr. Mike Conroy
Chief Medical Officer, Sutter Medical Group (part of the Sutter Health network)

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Mercy Medical Center North Iowa

“What they do is not cookie cutter. They make us really work through the key issues and dilemmas, so we can really get this done.”
Dan Varnum

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University of Pennsylvania Health System

“What at the time seemed unbelievable to [our] nurses has now become a reality… due to a remarkable improvement in nursing practice standards that I know [our unit] will only continue to push higher and higher.”
Tiffany Lyons, RN
Rhoads 3 Unit, UPHS

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