Use Your Crisis Muscles to Accelerate Your Organizational Excellence Journey

Shingo Institute Webinar

November 30, 2021, 9:30 a.m. MT

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Join Value Capture CEO Ken Segel for this webinar, hosted and presented by the Shingo Institute, on November 30 at 9:30 a.m. Mountain Time.

For many organizations, their crisis operations structure works because it bridges major gaps in their “normal” operating structure. But crisis operations aren’t sustainable indefinitely.

A year into the COVID crisis, as we search for resilience for ourselves as leaders and in our teams, leaders can avoid a “crash” by converting the most important elements of their crisis management structure to their standard operating structure, but with improvements.


The key is to apply the Shingo Guiding Principles to understand WHY elements of crisis operations work for a period, and how they can be successfully “converted” and sustained in the work, improvement and management systems of the organization.

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