---
title: Value Capture Leadership Model
description: "The Value Capture leadership model provides a framework for leaders seeking to transform their organizations to simultaneously produce unprecedented results in: Quality, Safety, Cost, Lead Time."
image: https://www.valuecapturellc.com/hubfs/Value%20Capture%20Leadership%20Model-1.png
---

# Value Capture Leadership Model

Behaviors that simultaneously improve Safety/Quality, Cost, and Lead Time in healthcare

## Background

The Value Capture leadership model provides a framework for leaders seeking to transform their organizations to simultaneously produce unprecedented results in:

- Safety/Quality
- Cost
- Lead Time

Building on the foundation of leadership, from the bottom up, each element sequentially develops the organization's capacity for rapid improvement.

![Value Capture Leadership Model Triangle Diagram](https://www.valuecapturellc.com/hubfs/Value%20Capture%20Leadership%20Model-1.png "Value Capture Leadership Model Triangle Diagram")

## Results

Using this model, leaders and their organizations simultaneously strive for results in three key areas, without tradeoffs between safety/quality, lead time, and cost. Working together, we can strive for "habitual excellence" and the "[theoretical limits of performance](https://www.valuecapturellc.com/theoretical-limits?hsLang=en)" in all measures simultaneously.

### Value to the Customer

Goods and services that are [safer](https://www.valuecapturellc.com/patient-safety?hsLang=en), higher quality, lower cost, more customized, and more immediately available.

### Value to the Employee

[Safety](https://www.valuecapturellc.com/staff-safety?hsLang=en), productivity growth, skill development, and increased job satisfaction.

### Value to the Enterprise

Lower cost, increased volume, higher profit, greater employee retention.

 

## The Core of the Model

The model requires participation and [leadership](https://www.valuecapturellc.com/leadership?hsLang=en) across five different dimensions. Starting with the foundation...

### Leadership

Leaders at the very top of the organization must:

- Accept personal responsibility for everything that occurs in your organization
- Design your business strategy to enable every employee to live according to shared [values](https://www.valuecapturellc.com/mission-vision-values/?hsLang=en) every day.
- Anchor transformation in safety (physical and [psychological](https://www.valuecapturellc.com/psychological-safety-essential-link-continuous-improvement/?hsLang=en))
- Set goals at perfect to unlead and focus people's efforts

### Transparency

Leaders, at all levels, must:

- Make data actionable: 'real time' and 'one at a time'
- Share this information with everyone
- Highlight the human impact of things gone wrong

### Systems Understanding

Leaders, at all levels, must:

- Teach everyone to see waste and risk
- See waste and risk as opportunities
- Use direct observation and actionable data

### The Science of Complex Operations

Leaders, at all levels, must:

- Support problem solving in real time
- Embed the [Principles of Operational Excellence](https://www.valuecapturellc.com/guiding-principles-shingo-model?hsLang=en)
  
  ### Organizational Design
  
  Leaders, at all levels, must:
- Decrease hierarchy
- Reorganize operational roles to support the fastest possible improvement
- Make developing people a core daily function of the management system

[![Value Capture - Contact Us](https://no-cache.hubspot.com/cta/default/5436566/17c36660-13fe-4807-a4a1-90e6af3dae9b.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/17c36660-13fe-4807-a4a1-90e6af3dae9b)