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Welcome to Episode #30 of Habitual Excellence, presented by Value Capture.

Our guest is Alyson Gordon, the assistant vice president for new talent strategies at Duke University Health System. Until recently, she was the chief human resources officer at Duke Raleigh Hospital, where she reported to Rhonda Brandon, who was our guest in Episode #15.

Today, host Mark Graban asks Alyson about these topics and more:

  • How do develop everyone every day to see, solve and share problems?
  • How do to it practically?
  • How can we get better at seeing problems?
  • What's a leader's role in modeling those behaviors?
  • Where do you start?
  • How have you brought past learnings into the talent acquisition space?
  • How can H.R. avoid or prevent harm to employees, related to hiring or their paychecks?
  • How do we make things simple when it comes to improvement?

This is our last episode of the year. We hope you enjoyed the first 30! We'll be back in January with a plan to release a new episode every two weeks instead of weekly as we did in 2020. Happy Holidays and best wishes for a safe and healthy New Year!



"...every HR team decided to start huddling every day and calling out problems and started looking at things that came up in our world."

"It's vulnerable to say, I don't have it figured out or I don't have it perfect. Do you have the professional safety to be vulnerable?"

"If I want to lead with humility, I need to listen first. And so people were saying, "What's your plan? What are you going to do?" My plan is to listen and to show up and really listen with curiosity, not judgment, to take each bit of feedback seriously."

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