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Welcome to Episode #7 of Habitual Excellence, presented by Value Capture.
Today's guest is Lisa Yerian, MD — the Chief Improvement Officer at Cleveland Clinic. Host Mark Graban and Lisa discuss the long-standing “patients first” mindset and why it doesn't mean “patients only.” Cleveland Clinic is also focusing on becoming the best place to work, in addition to becoming the best place to receive care.
Lisa also talks about their “tiered daily huddles” and how those begin with a focus on quality and safety. How does “patients first” connect with the idea of “habitual excellence” and other work they are doing with Lean and continuous improvement?
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Written by Mark Graban
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare.