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Episode Synopsis:

Welcome to Episode #12 of Habitual Excellence, presented by Value Capture.

Our guest is Kathryn Correia, the president and CEO of Legacy Health. Host Mark Graban asks Kathryn about how does she, as an outside CEO with experience leading other Lean transformations, decide which approach to take (and why does she avoid the word “transformation”)? Kathryn also talks about “finding the soul” of an organization — what resonated with the board and what resonated with staff? She also talks about how Value Capture has adapted with Legacy Health during the Covid-19 pandemic. How does Kathryn work to “model the way” as a leader, making sure people are safe?

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