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Welcome to Episode #29 of Habitual Excellence, presented by Value Capture.
Our guest is Rachna Shah, Professor of Supply Chain and Operations — Carlson School of Management, University of Minnesota. She has a PhD in Management Science from the Fisher College of Business, The Ohio State University, an MBA/MHA Business Administration (Finance) from the same, and a BA in Economics from Delhi University, India. Shah was on the PhD committee of Aravind Chandrasekaran, who was our guest in Episode #25.
Today, host Mark Graban asks Prof. Shah about the following topics and more:
- The seminal work on how to measure what Lean is
- The state of Lean instruction in academia and research
- What are some of the missing pieces, including the role of top management?
- Why is it important to teach the more cultural elements of Lean? What are those?
- Why did Paul O'Neill make a strong impression on her?
You can see some of her research and publications on her webpage. Here is the seminal paper she mentions: “Defining and developing measures of lean production.”
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Written by Mark Graban
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."