--- title: Ken Segel on Hospital Command Centers and an Upcoming Webinar We're Hosting description: "Our guest is Ken Segel, CEO of Value Capture. In this episode, Ken is interviewed by Mark Graban and they talk about: Ken's recent blog post: Hospital Command Centers: Keep What’s Best and Improve the Rest An upcoming webinar: Habitual Excellence Starts with Safety — Before, During, and After a Crisis" image: https://www.valuecapturellc.com/hubfs/ken%20Segel%20habitual%20excellence%20cover.png --- # Ken Segel on Hospital Command Centers and an Upcoming Webinar We're Hosting May 16, 2021 Written by Mark Graban ## Listen: *Scroll down for a transcript, how to subscribe, and more* ## Notes: Welcome to Episode #42 of [Habitual Excellence](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by [Value Capture](https://valuecapturellc.com/). Our guest is [Ken Segel,](https://valuecapturellc.com/staff/ken-segel/) CEO of Value Capture. In this episode, Ken is interviewed by [Mark Graban](https://valuecapturellc.com/staff/mark-graban/) and they talk about: - Ken's recent blog post: [Hospital Command Centers: Keep What’s Best and Improve the Rest](https://valuecapturellc.com/hospital-command-centers-keep-whats-best-and-improve-the-rest/) - An upcoming webinar: [Habitual Excellence Starts with Safety — Before, During, and After a Crisis](https://valuecapturellc.com/habitual-excellence-starts-with-safety-before-during-and-after-a-crisis/) In the webinar, Ken will be moderating a conversation with [Michael Bundy](https://prismahealth.org/about-prisma-health/leadership), Chief Executive Officer of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital, and [Missy Danforth](https://www.leapfroggroup.org/about/executive-staff), Vice President of Health Care Ratings for [The Leapfrog Group](https://www.leapfroggroup.org/). If you miss the live webinar on May 27th, you'll be able to get the recording via our [YouTube channel](https://www.youtube.com/user/ValueCapture). [![](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Value-Capture-News-Ticker-2-3.jpg)](https://valuecapturellc.com/habitual-excellence-starts-with-safety-before-during-and-after-a-crisis/) --- ## Quotes: !["[Mike Bundy] really exemplifies leadership that makes safety a precondition, the key to everything else in terms of excellence. And he does it in a completely straightforward,
](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Ken-Segel-Habitual-Excellence-1-1.jpg) !["If you look at places where performance not only gets to the highest level, but stays there and stays there long beyond the time of the leader, it's because the leaders didn't make improvement a separate set of projects added on to everyone's day, but helped everybody see how it became part of the work starting with their own."](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Ken-Segel-Habitual-Excellence-2-1.jpg) !["...the need for top leaders to shift from being quick deciders of the stuff that floats up to them, to being the coaches that ask the right questions about the problem solving and where it's occurring."](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Ken-Segel-Habitual-Excellence-3-1.jpg) --- ## Podcast Main Page: [Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/). --- Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast. [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1)   --- ## Transcript   [Podcast](https://www.valuecapturellc.com/blog/tag/podcast), [Leapfrog Group](https://www.valuecapturellc.com/blog/tag/leapfrog-group) ![Mark Graban](https://www.valuecapturellc.com/hubfs/Mark%20Graban%20Chair%20Lean%20Head%20Square%20600.jpg) #### Written by [ Mark Graban ](https://www.valuecapturellc.com/blog/author/mark-graban) Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/ken-segel-on-hospital-command-centers-and-an-upcoming-webinar-were-hosting) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/ken-segel-on-hospital-command-centers-and-an-upcoming-webinar-were-hosting) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/ken-segel-on-hospital-command-centers-and-an-upcoming-webinar-were-hosting) ### You may also like [Highlights From Our First Webinar: Pancake Syrup and Raking Leaves as a Path to Safety and Quality ](https://www.valuecapturellc.com/blog/highlights-first-webinar-pancake-syrup-raking-leaves-path-safety-quality) ##### [Highlights From Our First Webinar: Pancake Syrup and Raking Leaves as a Path to Safety and Quality](https://www.valuecapturellc.com/blog/highlights-first-webinar-pancake-syrup-raking-leaves-path-safety-quality) 27 May, 2021 [Read this article](https://www.valuecapturellc.com/blog/highlights-first-webinar-pancake-syrup-raking-leaves-path-safety-quality) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/highlights-first-webinar-pancake-syrup-raking-leaves-path-safety-quality) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/highlights-first-webinar-pancake-syrup-raking-leaves-path-safety-quality) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/highlights-first-webinar-pancake-syrup-raking-leaves-path-safety-quality) [Hospital CEO Mike Bundy Previews His Upcoming Webinar on Habitual Excellence and Safety ](https://www.valuecapturellc.com/blog/hospital-ceo-mike-bundy-previews-his-upcoming-webinar-on-habitual-excellence-and-safety) ##### [Hospital CEO Mike Bundy Previews His Upcoming Webinar on Habitual Excellence and Safety](https://www.valuecapturellc.com/blog/hospital-ceo-mike-bundy-previews-his-upcoming-webinar-on-habitual-excellence-and-safety) 25 May, 2021 [Read this article](https://www.valuecapturellc.com/blog/hospital-ceo-mike-bundy-previews-his-upcoming-webinar-on-habitual-excellence-and-safety) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/hospital-ceo-mike-bundy-previews-his-upcoming-webinar-on-habitual-excellence-and-safety) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/hospital-ceo-mike-bundy-previews-his-upcoming-webinar-on-habitual-excellence-and-safety) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/hospital-ceo-mike-bundy-previews-his-upcoming-webinar-on-habitual-excellence-and-safety) [Skip Steward on the Baptist Management System ](https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) ##### [Skip Steward on the Baptist Management System](https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) 6 April, 2021 [Read this article](https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/skip-steward-on-the-baptist-management-system) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mark Graban", "url" : "https://www.valuecapturellc.com/blog/author/mark-graban" }, "dateModified" : "2021-09-26T23:08:47.717Z", "datePublished" : "2021-05-17T00:08:07.000Z", "headline" : "Ken Segel on Hospital Command Centers and an Upcoming Webinar We're Hosting", "image" : [ "https://www.valuecapturellc.com/hubfs/ken%20Segel%20habitual%20excellence%20cover.png" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/ken-segel-on-hospital-command-centers-and-an-upcoming-webinar-were-hosting", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```