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Welcome to Episode #42 of Habitual Excellence, presented by Value Capture.

Our guest is Ken Segel, CEO of Value Capture. In this episode, Ken is interviewed by Mark Graban and they talk about:

In the webinar, Ken will be moderating a conversation with Michael Bundy, Chief Executive Officer of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital, and Missy Danforth, Vice President of Health Care Ratings for The Leapfrog Group. If you miss the live webinar on May 27th, you'll be able to get the recording via our YouTube channel.


"[Mike Bundy] really exemplifies leadership that makes safety a precondition, the key to everything else in terms of excellence. And he does it in a completely straightforward,<br />

"If you look at places where performance not only gets to the highest level, but stays there and stays there long beyond the time of the leader, it's because the leaders didn't make improvement a separate set of projects added on to everyone's day, but helped everybody see how it became part of the work starting with their own."

"...the need for top leaders to shift from being quick deciders of the stuff that floats up to them, to being the coaches that ask the right questions about the problem solving and where it's occurring."

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