At our April Improvement Leaders Circle of Colleagues, a vibrant group of performance improvement leaders from across North America came together to tackle one of the toughest (and most energizing!) questions we face: 𝗛𝗼𝘄 𝗱𝗼 𝘄𝗲 𝗱𝗲𝗳𝗶𝗻𝗲, 𝗮𝘀𝘀𝗲𝘀𝘀, 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀𝗹𝘆 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻 𝗼𝘂𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝘁𝗼 𝗱𝗿𝗶𝘃𝗲 𝗶𝗱𝗲𝗮𝗹 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝘀 𝗮𝗻𝗱 𝗿𝗲𝘀𝘂𝗹𝘁𝘀?
Together, we reflected on:
• The 𝘪𝘯𝘷𝘪𝘴𝘪𝘣𝘭𝘦 𝘦𝘯𝘨𝘪𝘯𝘦 of culture, performance, and strategy execution
• How to align improvement work with organizational goals
• The challenge of validating and sustaining true improvements
• The critical role senior leaders play in system support
• Practical tools and ideas for daily management and system assessments
The insights were real, the challenges relatable, and the energy contagious. Participants left inspired to engage leaders, spark conversations and apply new tools to their own systems.
𝗧𝗵𝗶𝘀 𝗳𝗿𝗲𝗲 𝗖𝗶𝗿𝗰𝗹𝗲 𝗶𝘀 𝗮𝗹𝗹 𝗮𝗯𝗼𝘂𝘁 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻, 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗽𝗲𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁.
If you're leading the charge for quality, safety, and improvement, you belong here.
𝗜𝗻𝘃𝗶𝘁𝗲 𝗮 𝗰𝗼𝗹𝗹𝗲𝗮𝗴𝘂𝗲. 𝗖𝗼𝗺𝗲 𝗯𝗲 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝗺𝗼𝘃𝗲𝘀 𝘂𝘀 𝗮𝗹𝗹 𝗳𝗼𝗿𝘄𝗮𝗿𝗱.
Didier Rabino is Vice President of Advisory Services at Value Capture and a Certified Facilitator of the Shingo Institute. With over 25 years of experience leading Lean transformations across healthcare and manufacturing, Didier brings deep expertise in systems thinking, daily management, and executive coaching. Prior to joining Value Capture, he served as Executive Lean Sensei at Fairview Health Services, where he led system-wide Lean initiatives that dramatically improved operational outcomes and patient experience. Earlier in his career, he held leadership roles at Andersen Corporation and Steelcase, where he helped design and implement enterprise-wide Lean systems. Didier is a Shingo examiner, an AME Board Director, and a faculty member for Catalysis. He holds multiple Lean certifications and is the 27th recipient of the Honorary Member Award from the Institute of Industrial Engineering.
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