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Episode Synopsis:

Welcome to Episode #61 of Habitual Excellence, presented by Value Capture.

In today's episode, Mark Graban reads a chapter that he wrote as a summary of the Paul O'Neill "playbook" as documented in the full eBook A Playbook for Habitual Excellence: A Leader’s Roadmap from the Life and Work of Paul H. O’Neill Sr.

You can also read the summary on our website.

Click to visit the main Habitual Excellence podcast page.


Make a commitment that nobody should get hurt at work (the same could be said about patients in a health system).Recognize that it’s a privilege, with ultimate responsibility, to be in a position of leadership.Learn to “ask questions like a third grader” and to keep asking “why?”


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Read the Playbook "summary" here.

Download "a playbook for habitual excellence" - Paul O'Neill speeches

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