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Welcome to the fourth episode of Habitual Excellence, presented by Value Capture.
In this episode, Ken Segel, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of zero harm. The late Paul O'Neill, the founder of Value Capture, always talked about the need for leaders to set goals that are at the “theoretical limits” of performance. How can such goals be aspirational and inspiring to everybody in an organization? How are these goals a necessary contributor to habitual excellence?
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Written by Mark Graban
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare.