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Welcome to Episode #23 of Habitual Excellence, presented by Value Capture.
Our guest is Dr. Tom Peterson, a vice president and the chief safety officer for Trinity Health, based in Michigan. He is a pediatrician and he's been focuses on safety roles for the past 15 years or so.
In this episode, Mark Graban asks Dr. Peterson about the connections between employee safety and patient safety, as well as the principles of High Reliability Organizations (HROs). What are the leadership dimensions that drive culture and what is a "fully committed" top leader? How do they demonstrate their commitment and how do they engage every employee? They also explore lessons from Alcoa and other organizations outside of healthcare and why "zero" is a meaningful "aspirational goal."
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Written by Mark Graban
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His upcoming book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."