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Welcome to Episode #35 of Habitual Excellence, presented by Value Capture.

Our guest is Leah Binder. She is President & CEO of The Leapfrog Group, representing employers and other purchasers of health care calling for improved safety and quality in hospitals. She has been named on Becker’s list of the 50 most powerful people in healthcare, and consistently cited by Modern Healthcare among the 100 most influential people and top 25 women in healthcare.

Under her leadership, The Leapfrog Group launched the Leapfrog Hospital Safety Grade, which assigns letter grades assessing the patient safety of general hospitals across the country. She has also fostered groundbreaking innovations in the annual Leapfrog Hospital Survey, including partnerships to eliminate early elective deliveries, central line-associated bloodstream infections and safe use of health technology.

Leah has a bachelor’s degree from Brandeis University and two master’s degrees from the University of Pennsylvania, one from the Annenberg School of Communication and the other from the Fels Institute of Government.

In this episode, host Mark Graban asks Leah to talk about Leapfrog Group and their approach to making information about cost and quality -- and hospital ratings -- available to the public. She also talks about the need for a mandatory reporting system for infections. Leah shares some memories of the late Paul O'Neill speaking at a Leapfrog Group annual gala, an event Mark attended that year. She also talks about the need to focus now on nursing home ratings, an important initiative for Leapfrog Group.



"Even today, safety problems like errors, accidents, infections in hospitals kill 500 people a day, for completely avoidable reasons."

"We are definitely going to be looking at nursing homes in the very near future. We are working right now to see if we can do some ratings and some public reporting around the safety of nursing homes."

"Accepting poor performance is it is not good for anyone under any circumstances. We have to accept only that we aren't doing good enough and we have to keep trying."

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