--- title: Shana Padgett & Ken Segel on the Shingo Model and an Upcoming Virtual Workshop description: We have two guests again today, both from Value Capture. They are Ken Segel, CEO and Managing Director of the firm, and Shana Padgett, a Senior Advisor. They are both Certified Facilitators of the Shingo Institute and Shingo Alumni. image: https://www.valuecapturellc.com/hubfs/Copy-of-Habitual-Excellence-Episode-Cover-Image-4.jpg --- # Shana Padgett & Ken Segel on the Shingo Model and an Upcoming Virtual Workshop February 1, 2021 Written by Mark Graban ## Listen: *Scroll down for a transcript, how to subscribe, and more* Welcome to Episode #34 of [Habitual Excellence](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by Value Capture. We have two guests again today, both from Value Capture. They are [Ken Segel](https://valuecapturellc.com/staff/ken-segel/), CEO and Managing Director of the firm, and [Shana Padgett](https://valuecapturellc.com/staff/shana-padgett/), a Senior Advisor. They are both Certified Facilitators of the [Shingo Institute ](https://shingo.org/)and [Shingo Alumni](https://shingo.org/about-the-shingo-institute/shingo-alumni/). In the episode, they talk with host [Mark Graban](https://valuecapturellc.com/staff/mark-graban/) about the Systems Design workshop, the Shingo Institute's newest workshop, which Value Capture is hosting in conjunction with our virtual host, [Penn Medicine Lancaster General Health](https://www.lancastergeneralhealth.org/). Please join Shana for [upcoming workshops in this series at LGH](https://valuecapturellc.com/events/). [![See Upcoming Learning Events](https://no-cache.hubspot.com/cta/default/5436566/905348f0-d035-4877-8531-776ea212035e.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/905348f0-d035-4877-8531-776ea212035e) Shana and Ken also give a lot of background into the Shingo approach, covering topics such as: - What is the [Shingo Framework](https://valuecapturellc.com/the-shingo-model-a-powerful-framework-of-organizational-excellence/)? - Why is the Shingo framework helpful, and even powerful for leaders? - What are “systems”? (an elevator pitch version) -- What does it mean to “design a system”? - What’s the format of the workshop? Virtual? How is the experience structured? - How does this workshop fit with other Shingo workshops? Are there any prerequisites? - What if you want to have your own workshop? - Why should you "visit" LGH March 9th and 10th? --- ## Video: --- ## Quotes: !["The [Shingo] framework really allows you to get back to first principles. Why are you here? Who do you serve? What do you stand for?"](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Habitual-Excellence-Shana-Padgett-1-1.jpg) --- !["Healthcare organizations suffer from a lack of conscious thought about system design. They rarely have a set of principles that they use to design the work systems."](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Habitual-Excellence-Ken-Segel-Quote-1.jpg) --- [Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/). --- ## Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast. [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1) --- --- ## Transcript   [Podcast](https://www.valuecapturellc.com/blog/tag/podcast), [Paul O'Neill](https://www.valuecapturellc.com/blog/tag/paul-oneill) ![Mark Graban](https://www.valuecapturellc.com/hubfs/Mark%20Graban%20Chair%20Lean%20Head%20Square%20600.jpg) #### Written by [ Mark Graban ](https://www.valuecapturellc.com/blog/author/mark-graban) Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/shana-padgett-and-ken-segel-on-the-shingo-model-and-an-upcoming-workshop) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/shana-padgett-and-ken-segel-on-the-shingo-model-and-an-upcoming-workshop) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/shana-padgett-and-ken-segel-on-the-shingo-model-and-an-upcoming-workshop) ### You may also like [Continuous Improvement Virtual Shingo Workshop - July 27 - 28, 2021 ](https://www.valuecapturellc.com/blog/continuous-improvement-virtual-shingo-workshop-july-27-28-2021) ##### [Continuous Improvement Virtual Shingo Workshop - July 27 - 28, 2021](https://www.valuecapturellc.com/blog/continuous-improvement-virtual-shingo-workshop-july-27-28-2021) 23 February, 2021 [Read this article](https://www.valuecapturellc.com/blog/continuous-improvement-virtual-shingo-workshop-july-27-28-2021) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/continuous-improvement-virtual-shingo-workshop-july-27-28-2021) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/continuous-improvement-virtual-shingo-workshop-july-27-28-2021) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/continuous-improvement-virtual-shingo-workshop-july-27-28-2021) [Shingo Systems Design Virtual Workshop – March 2021 ](https://www.valuecapturellc.com/blog/shingo-systems-design-virtual-workshop-march-9-10-2021) ##### [Shingo Systems Design Virtual Workshop – March 2021](https://www.valuecapturellc.com/blog/shingo-systems-design-virtual-workshop-march-9-10-2021) 2 December, 2020 We are excited to facilitate Systems Design, the Shingo Institute's newest workshop, in conjunction with our virtual hos... [Read this article](https://www.valuecapturellc.com/blog/shingo-systems-design-virtual-workshop-march-9-10-2021) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/shingo-systems-design-virtual-workshop-march-9-10-2021) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/shingo-systems-design-virtual-workshop-march-9-10-2021) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/shingo-systems-design-virtual-workshop-march-9-10-2021) [Ken Snyder on Shingo Principles & the Shingo Model ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) ##### [Ken Snyder on Shingo Principles & the Shingo Model](https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) 31 August, 2020 [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-17-ken-snyder-on-shingo-principles-the-shingo-model) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mark Graban", "url" : "https://www.valuecapturellc.com/blog/author/mark-graban" }, "dateModified" : "2021-09-26T15:06:46.989Z", "datePublished" : "2021-02-02T03:20:43.000Z", "headline" : "Shana Padgett & Ken Segel on the Shingo Model and an Upcoming Virtual Workshop", "image" : [ "https://www.valuecapturellc.com/hubfs/Copy-of-Habitual-Excellence-Episode-Cover-Image-4.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/shana-padgett-and-ken-segel-on-the-shingo-model-and-an-upcoming-workshop", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```