Helping the CEO Sleep Better at Night: Clinical Operating Systems
Helping the CEO Sleep Better at Night: Clinical Operating Systems
January 6, 2026

“I want to brag a little bit on Ken and the work his colleagues are doing with us.” Having transferred the CEO role at V...

The Shingo Model: Healthcare’s Best Path to Sustainable Excellence
The Shingo Model: Healthcare’s Best Path to Sustainable Excellence
December 2, 2025

In healthcare, we’ve spent decades applying improvement tools (Lean, Six Sigma, Baldrige, High Reliability, and more) al...

The New Era of Healthcare Agility
The New Era of Healthcare Agility
April 3, 2025

The New Era of Healthcare Agility: How Leading Health Systems Are Responding to Uncertainty I have supported healthcare ...