Habitual Excellence
Serious Healthcare Leaders Build Systems that Deliver Results
July 14, 2026At the end of the day, the healthcare leader’s job is to get results. And it’s a hard job. Leaders have many demands, pu...
If a Process Improves and Nobody Hears About It, Did It Really Happen?
April 6, 2026Somewhere in your health system right now, a team is doing something remarkable. They spent a week last month rethinking...
Take the Coaching
March 9, 2026Last year, my husband and I joined a bowling league. We belonged to a league over 30 years ago, before kids. Though rust...
Achieving Short-Term Expectations and Long-Term Goals
February 16, 2026Every leader I know wrestles with the same fundamental leadership operating system question: How do I deliver today whil...
Helping the CEO Sleep Better at Night: Clinical Operating Systems
January 6, 2026“I want to brag a little bit on Ken and the work his colleagues are doing with us.” Having transferred the CEO role at V...
Moving Upstream to Preserve Health
December 9, 2025Listen: Welcome to Episode #98 of Habitual Excellence, presented by Value Capture. In this inspiring episode, Geoff Webs...
The Shingo Model: Healthcare’s Best Path to Sustainable Excellence
December 2, 2025In healthcare, we’ve spent decades applying improvement tools (Lean, Six Sigma, Baldrige, High Reliability, and more) al...
Dramatic Perioperative Gains … Sustained
November 18, 2025Listen: Welcome to Episode #97 of Habitual Excellence, presented by Value Capture. In this episode, Ken Segel talks with...
Live Gratitude
November 4, 2025November is the time of the year when we often reflect and express gratitude. I find myself thinking about the people in...
Employees First, Customers Second, Shareholders Third.
October 7, 2025Listen: Welcome to Episode #96 of Habitual Excellence, presented by Value Capture. In this episode, Justin McElhattan le...