HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
November 2, 2022

Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #73 of Habi...

Lessons From the Paul O'Neill Leadership Playbook [Transcript]
Lessons From the Paul O'Neill Leadership Playbook [Transcript]
October 27, 2022

Recently, Ken Segel and Mark Graban (both from Value Capture) presented a webinar titled: Seizing the Healthcare Safety ...

The Connections Between Joy in Work and Habitual Excellence
The Connections Between Joy in Work and Habitual Excellence
October 4, 2022

As I wrote about in May, Ken Segel (our CEO) and I were invited to speak together at the Michigan Lean Consortium's annu...

Are You Creating Respectful Cultural Norms in Your Workplace?
Are You Creating Respectful Cultural Norms in Your Workplace?
September 20, 2022

One of the responsibilities of senior leadership is to create respectful cultural norms. Respect is a precondition for e...

Would You Ever Post a Psychological Safety Cross?
Would You Ever Post a Psychological Safety Cross?
September 13, 2022

Many hospitals have adopted a practice that most likely started in manufacturing. On their huddle boards, or team metric...

5 Ways Leaders Can Drive Habitual Excellence
5 Ways Leaders Can Drive Habitual Excellence
September 8, 2022

The healthcare system in the United States is broken. It really pains me to say that. I’ve worked in healthcare for year...

Psychological Safety Means It's Safe to Ask for Help When You're Unsure
Psychological Safety Means It's Safe to Ask for Help When You're Unsure
August 29, 2022

Our definition of a phrase that's very important to us starts with: Psychological safety is “the belief that the environ...

Do You Know Your Hospital's DART Rate? How Do You Measure Up?
Do You Know Your Hospital's DART Rate? How Do You Measure Up?
August 8, 2022

On Thursday, Ken Segel (CEO of Value Capture) and I will be giving a talk that we were invited to give at the annual Mic...