Employees First, Customers Second, Shareholders Third.
Employees First, Customers Second, Shareholders Third.
October 7, 2025

Listen: Welcome to Episode #96 of Habitual Excellence, presented by Value Capture. In this episode, Justin McElhattan le...

Going, Seeing, and Remembering: My First “Go See” with Value Capture
Going, Seeing, and Remembering: My First “Go See” with Value Capture
September 30, 2025

Walking onto the grounds of the University of Virginia last month felt both new and familiar. I was there for the two-da...

Daily Management System 2.0 Brings Results at Lakeridge Health
Daily Management System 2.0 Brings Results at Lakeridge Health
September 16, 2025

Listen: Welcome to Episode #95 of Habitual Excellence, presented by Value Capture. In this episode, the Lakeridge Health...

Addicted to Problems? There’s a Cure.
Addicted to Problems? There’s a Cure.
September 9, 2025

Not long ago, I spent time with the team in a Sterile Processing Department (SPD) at a large hospital. It was early morn...

The Power of One Simple Question: Why?
The Power of One Simple Question: Why?
June 10, 2025

In our years of life, we’ve asked the question “why?” millions of times. Why do humans ask why? Do we understand it help...