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The Value Capture Blog
Lessons From the Paul O'Neill Leadership Playbook [Transcript]
October 27, 2022Recently, Ken Segel and Mark Graban (both from Value Capture) presented a webinar titled: Seizing the Healthcare Safety ...
The Connections Between Joy in Work and Habitual Excellence
October 4, 2022As I wrote about in May, Ken Segel (our CEO) and I were invited to speak together at the Michigan Lean Consortium's annu...
Solve your biggest problem NOW: Resisting amnesia to get results and change the future
September 28, 2022A warning for health care leaders comes from two sources, one familiar, one less so. The first is the representative fro...
Are You Creating Respectful Cultural Norms in Your Workplace?
September 20, 2022One of the responsibilities of senior leadership is to create respectful cultural norms. Respect is a precondition for e...
Would You Ever Post a Psychological Safety Cross?
September 13, 2022Many hospitals have adopted a practice that most likely started in manufacturing. On their huddle boards, or team metric...
5 Ways Leaders Can Drive Habitual Excellence
September 8, 2022The healthcare system in the United States is broken. It really pains me to say that. I’ve worked in healthcare for year...
Psychological Safety Means It's Safe to Ask for Help When You're Unsure
August 29, 2022Our definition of a phrase that's very important to us starts with: Psychological safety is “the belief that the environ...
How Part of Duke Health Reduced Nurse Turnover from 75% to 19% in Just One Year
August 15, 2022During the 2022 Catalysis Lean Healthcare Transformation Summit, Duke HomeCare & Hospice (DHCH) was one of two Value...
Do You Know Your Hospital's DART Rate? How Do You Measure Up?
August 8, 2022On Thursday, Ken Segel (CEO of Value Capture) and I will be giving a talk that we were invited to give at the annual Mic...
3 Reasons to Start with Safety
August 1, 2022I recently joined the Value Capture team as our digital marketing specialist. And, as you might imagine, I have been spe...