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The Value Capture Blog
Optimizing Patient Flow: Avoiding Silos and Embracing Systemic Thinking in Healthcare
August 25, 2023What is a system? According to the Merriam-Webster dictionary, a system is defined as “a regularly interacting or interd...
Navigating Patient Flow Challenges: A Lean Approach to Root-Cause Problem Solving
August 22, 2023Stop me if you have heard this before in your patient flow improvement work: “We just need to do ______, it’s best pract...
Unlocking Patient Flow: Empowering Frontline Caregivers for Sustainable Solutions
August 15, 2023Raise your hand if your organization is NOT working on patient flow. Challenges with patient flow plague every hospital ...
How "Lean" Healthcare Organizations Should Adjust to Massively Outperform
August 9, 2023The following blog post, part 1 of 3, summarizes Ken Segel’s keynote address at the annual CLEAR Research Symposium in C...
The Power of Near-Miss Reporting: Enhancing Healthcare Quality & Safety
August 2, 2023In the healthcare field, patient and employee safety is of paramount importance. With human lives at stake, healthcare o...
The Way Leaders React Makes the Difference: An Excerpt from “The Mistakes That Make Us.”
July 10, 2023The following is excerpted and adapted from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and In...
Why Leaders Need to Go and See Front-line Work
June 27, 2023I am starting this post with a very obvious statement. Leading a complex organization, such as a hospital or health syst...
Improve Outcomes, Reduce Employee Turnover and Accelerate Innovation with a Daily Engagement System
June 7, 2023A recent survey of more than 18,000 nurses conducted by AMN Healthcare (a U.S. healthcare staffing company) indicates th...
Closing Gaps Within and Without: A Leader's Reflection on Assumption, Fear, and Taking Action, Habitually
May 15, 2023This is the sixth and final post in the series, this time written by Value Capture CEO Ken Segel. In my colleagues’ prev...
Beyond 'Yes, But Leadership': 10 Steps to Achieve Zero Harm
May 12, 2023This is the fifth blog post in the #RootCauseRacism series. In 2001, the "Crossing the Quality Chasm" report highlighted...