Posts by Mark Graban
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."
Ken Segel on the Shingo Principle of "Create Constancy of Purpose"
July 12, 2021Listen: Scroll down for a transcript, video, how to subscribe, and more Notes: Welcome to Episode #46 of Habitual Excell...
My Summary of the Paul O’Neill “Playbook for Habitual Excellence”
July 6, 2021Last year, I had the honor of compiling and editing three speeches by the late Paul O'Neill, Sr. into a book that we cal...
Revisiting an Interview of Paul O'Neill, Sr. From 2011
June 28, 2021Listen: Scroll down for a transcript, how to subscribe, and more Notes: Welcome to Episode #45 of Habitual Excellence, p...
Are You Creating and Improving These Three Systems for Your Organization?
June 28, 2021To achieve a state of habitual excellence, an organization needs to have three key systems in place: Work system Improve...
Treating EVERYBODY with Dignity and Respect, During Pride Month and Beyond
June 21, 2021During the month of June, now known and recognized as “Pride Month,” it’s important to step back to reflect on whether o...
WellSpan Health CEO Roxanna Gapstur, Leading the Creation of a Lean Management System
June 7, 2021Listen: Scroll down for a transcript, video, how to subscribe, and more Notes: Welcome to Episode #44 of Habitual Excell...
Highlights From Our First Webinar: Pancake Syrup and Raking Leaves as a Path to Safety and Quality
May 27, 2021Michael Bundy will be a presenter at "Leading with Safety: Accelerating towards Habitual Excellence," the intensive semi...
Would You Ever Post a Psychological Safety Cross?
May 25, 2021Many hospitals have adopted a practice that most likely started in manufacturing. On their huddle boards, or team metric...
Hospital CEO Mike Bundy Previews His Upcoming Webinar on Habitual Excellence and Safety
May 25, 2021Listen: Scroll down for video, a transcript, how to subscribe, and more Notes: Welcome to this bonus episode of Habitual...
Psychological Safety Means It's Safe to Ask for Help When You're Unsure
May 20, 2021Our definition of a phrase that's very important to us starts with: Psychological safety is “the belief that the environ...